Communication is key in any business, especially when you have a team and stakeholders. Relationships fail, whether in business or personally, because the two sides are not seeing the same information, or have differing priorities.
So it helps to use a tool that can help you pull apart how each sees the situation. I like to use the I, WE, IT tool, or “presence Triangle”. It helps you to really empathize with the other, and to see any impacting influences. Just understanding what is going on and how it can be turned around is extremely valuable.
Understanding from the 3 persepctives allows you to take responsibility and to stop any drama. You and your team become more engaged, present, creative and aligned whilst having fun and getting things done.
So often during coaching sessions, whether in person or online, we refer to a behavioural model called I, We, It. This tool helps us communicate better.
So what do we mean by that?
The “I, We, It” is a powerful model which serves nicely to focus conversations on matters other than tasks. It is a simple way of looking at the integration of you the people in the team and the work of the team.
When using the model to communicate we explore each area, relevant to what is being coached at the time. This is a really helpful tool in any coaching, whether it be within a business, or having an external coach. An example of how it can be used is:
- I – how am I behaving is it above the line? Am I being curious and open to learning? Am I really listening? How engaged am I?
- We – are we communicating openly and effectively? Do we have good relationships in the team and if not why the why? WE is all about the connection between two people.
- IT – The IT refers to the actual work being done what you are contributing to achieving the shared purpose of the organisation. The data captured in this model is endless and by viewing data through this lens you can better make sense of all the moving parts that contribute to creating a healthy and resilient business
Another way of using the tool is when you want to get your message across in a way that others really hear.
- I – What is important to me. This is where you consider what comes from your heart, and bring to life the imrpotance of what you are sharing.
- WE – What is important to them. Consider what their priorities are, really see them from their persepctive and hear what they say. By understaning this, you cna relate to it when presenting your message.
- IT – What is happening within the business or environment. Consider the perspective from a wider view point. Note any dynamics happening between them.
Use the valuable tool to gain a better persepctive of situations. It will really allow you to take that helicopter view and build your relationships, communciation and ways to get through challenging times.