How to Apologise with Sincerity

As a leader in business it is important we accept that mistakes happen. To build a strong culture within your team you need to know how to apologise effectively and with sincerity. We all make mistakes, and sometimes hurt people through our intentional or by accident behaviour – words or actions. When we are aware of this we need to make amends, and an apology is one of the best ways. Good people sometimes behave badly.